Refund Policy

At IAMTHEBRAND Lifestyle, we strive to provide our customers with the best shopping experience possible. We understand that sometimes, despite our best efforts, a product may not meet your expectations. In such cases, we offer a comprehensive refund policy to ensure your satisfaction.

Our refund policy is designed to be fair and transparent, providing you with clear guidelines on how to initiate a refund and what to expect throughout the process. Please take a moment to familiarize yourself with the details below:

Eligibility for Refunds

In order to be eligible for a refund, the following conditions must be met:

  • The item must be returned within 30 days of purchase.
  • The item must be unused, unwashed, and in its original condition.
  • The item must be accompanied by the original receipt or proof of purchase.

Initiating a Refund

If you believe you are eligible for a refund, please follow these steps:

  1. Contact our customer support team within 7 days of receiving your order.
  2. Provide them with your order number and a detailed explanation of why you are requesting a refund.
  3. Our customer support team will review your request and provide further instructions.

Refund Process

Once your refund request has been approved, the following process will be followed:

  1. You will be provided with a return shipping label, free of charge.
  2. Package the item securely and attach the return shipping label.
  3. Ship the item back to us using a reliable shipping method.
  4. Once we receive the returned item, our team will inspect it to ensure it meets the eligibility criteria.
  5. If the item is approved, a refund will be issued to your original payment method within 7-10 business days.

Non-Refundable Items

While we strive to accommodate all refund requests, there are certain items that are non-refundable. These include:

  • Gift cards
  • Clearance items
  • Customized or personalized items

Please note that the refund policy outlined above applies only to purchases made directly through our website. If you have purchased our products from a third-party retailer, please refer to their refund policy for further assistance.

If you have any questions or concerns regarding our refund policy, please don't hesitate to contact our customer support team. We are here to assist you and ensure your satisfaction with every purchase.